Frequently Asked Questions (FAQ)
Welcome to the AllCryptoSales.com Help Center. Below are answers to the most common questions about shopping with us.
🛒 Ordering & Payments
Q: What payment methods do you accept?
A: We accept major cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), USDT, and others. We also support select traditional payment methods like bank transfers where applicable.
Q: How do I pay with cryptocurrency?
A: At checkout, select your preferred crypto. You’ll receive a wallet address or QR code to send the exact amount. Once the transaction is confirmed on the blockchain, your order will be processed.
Q: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account lets you track orders, save shipping details, and manage returns easily.
🚚 Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we ship to most countries. Shipping options and delivery times will be shown at checkout.
Q: How long does delivery take?
A: Delivery usually takes 5–15 business days depending on your location and shipping method selected.
Q: Can I track my order?
A: Yes. Once your order ships, you’ll receive a tracking number via email.
🔁 Returns & Refunds
Q: What is your return policy?
A: You can return items within 15 days of delivery for a full refund, provided the items are unused, in original condition, and in original packaging.
Q: How do I request a return?
A: Contact us at support@allcryptosales.com with your order number and reason for return. We’ll send return instructions.
Q: How are refunds issued?
A: Refunds can be issued in cryptocurrency (to your wallet) or via bank transfer, based on your preference. Crypto refunds are made in the same coin and amount (minus network fees), regardless of market value at the time of refund.
🔐 Security & Privacy
Q: Is shopping on AllCryptoSales.com secure?
A: Yes. Our website uses SSL encryption and secure payment gateways to protect your data and transactions.
Q: Do you store my cryptocurrency wallet information?
A: No. We never store your private keys or full wallet credentials. We only keep the necessary data to verify transactions (e.g., transaction ID, wallet address).
❓ Other Questions
Q: Can I cancel or modify my order after placing it?
A: Orders can only be canceled or modified within 2 hours of placement. Contact us ASAP if you need to make changes.
Q: I sent the wrong amount in crypto. What should I do?
A: Contact us immediately at support@allcryptosales.com with details of the transaction. We’ll review and help resolve it.
Q: How do I contact customer support?
A: You can reach us by email at support@allcryptosales.com. We typically respond within 24 hours on business days.
Need further assistance?
📧 Email us: support@allcryptosales.com
🌐 Visit: www.allcryptosales.com
